FAQ

We have removed all COVID-19 restrictions (no proof of vaccination required, no negative tests, no masks) for most events. 

However, some artists may still require these practices and in those instances the ticket page will clearly state the health mandate for that event. 

To reduce staff contact with guest belongings, we have implemented the following bag policy:

Patron bags limited to one (1) large clear bag – a one-gallon Ziploc style ag or a clear plastic, vinyl or PVC bag that does not exceed 12” x 6” x 12”. No purses, backpacks, or clutches are allowed.

Also, we do not have a coat check. Any bags or items that do not follow our policies will need to be taken back to your car prior to entry.

Marquee Theatre is located at 730 North Mill Ave in Tempe, AZ 85281. On the southwest corner of Mill Ave and Washington Street just north of Tempe Town Lake and the 202 Freeway.

Get here early! The Marquee Theatre has limited on-site parking for $10.00 per vehicle. Our larger shows usually have additional parking available at the high-rise parking structure located to the north of The Marquee Theatre (west of Mill Ave and north of Washington Street). This parking garage also charges $10 per parking spot.

We are also near a light rail station!

We do have a limited amount of ADA Parking for those that have a handicap plate/placard.

Additional parking is available across the bridge in downtown Tempe.

For parking near other venues, please contact the venue of choice

Quick note on scalpers: We are not obligated in any way to honor tickets that aren’t printed from www.marqueetheatreaz.com or www.luckymanonline.com directly. Tickets purchased from third parties (like Stubhub) are purchased at your own risk and do not guarantee entry. We cannot refund tickets purchased from any other site. 

• Lucky Man Concerts and Marquee Theatre accepts Mastercard, Visa, American Express and Discover.
• Normal online, phone and box office processing fees apply for all sales.
• Artists are subject to change without notice.
• No refunds or exchanges are allowed unless headliner cancels.
• Marquee Theatre shows are on sale at www.marqueetheatreaz.com or www.luckymanonline.com

MARQUEE SHOWS – ONLINE

• You have the choice to use PRINT@HOME or WILL CALL.
• PRINT@HOME orders allow you to print your tickets NOW.
• WILL CALL orders must be picked up at the Marquee box office. Once you’ve ordered your tickets, simply bring a photo ID and the credit card used to purchase to the box office on the night of the show and we’ll have your tickets waiting! You may also pick up your tickets in advance at the Marquee box office during normal business hours.
• We get hundreds of calls a day, so we appreciate your patience. If you hear a busy signal or get the answering machine, please try again at a later time.

THE GOOD OLD FASHIONED WAY

• If you would like to purchase tickets in person, they are available at the following outlets.

The Marquee Theatre

730 North Mill Ave

Tempe, AZ

Phone: (480) 829-0607; (480) 829-1300

• map MAP

Hours: Monday- Friday 12pm-6pm;

Box office hours vary depending on event.

LUCKY MAN CONCERTS SHOWS AROUND ARIZONA:

• Lucky Man Concerts shows produced at various other Arizona venues including: Celebrity Theatre, Comerica Theatre, Crescent Ballroom, Last Exit Live, Mesa Amphitheatre, Mesa Arts Center, Orpheum Theatre, Pub Rock Live, Rebel Lounge, Rhythm Room, Rawhide, Valley Bar, The Van Buren, Gila River Arena, Footprint Arena, Club Congress, Rialto Theatre are on sale at www.luckymanonline.com

LUCKY MAN SHOWS ONLINE

• Tickets purchased thru www.luckymanonline.com for any venue can be processed using PRINT@HOME or WILL CALL.
• PRINT@HOME orders allow you to print your tickets NOW.

WILL CALL orders must be picked up at the venue box office. Once you’ve ordered your tickets,  simply bring a photo ID and the credit card used to purchase to the box office on the night of the show and we’ll have your tickets waiting! You may also pick up your tickets in advance at the venue box office during normal business hours.

This can be a friend or child of yours. If you are picking up someone else’s tickets for Marquee Theatre shows ONLY, this is what you will need in order to pick them up:

If you are picking up tickets at WILL CALL for any other venue, please contact the venue box office and discuss their WILL CALL policies.

All sales are final. We only issue a refund when a headlining act cancels or postpones their performance, at which point refunds will be made through respective ticket system automatically. They will notify you right away. We never refund tickets that you did not purchase directly from us. We NEVER issue refunds in person at The Marquee Theatre.

For Marquee Theatre shows ONLY, you can pick up WILL CALL tickets prior to event date or day of event at the Marquee Theatre box office during normal box office hours.

If you are picking up tickets at WILL CALL for any other venue, please contact the venue box office and discuss their WILL CALL policies.

For Marquee Theatre shows ONLY, online and phone orders can be processed by PRINT@HOME where you can print your tickets upon finishing your order. If you lose or forget your tickets, you can have them re-printed by showing your credit card and ID at the Marquee Theatre box office.

If you chose WILL CALL for your online or phone order or bought tickets at the Marquee Theatre box office, it is VERY IMPORTANT that you are aware, your tickets are non-refundable, non-exchangeable and need to be treated like cash if lost. If you lose your tickets, there is nothing we can do. If you forgot those tickets at home, turn around and pick them up.

If you lost your tickets for any other venue, please contact the venue box office and discuss their lost ticket policy.

It means there are no more tickets available to see the show.

All venues, with the exceptions of Orpheum Theatre, Celebrity Theatre, Gila River Arena are all GA. This means general admission standing room only and means that there is no assigned seating. There might be some seating available in balcony, mezzanine so review venue ticket information for more details.

Orpheum Theatre, Celebrity Theatre, Gila River Arena are all fully reserved seating. Occasionally, a portion of main floor might be GA general admission standing room only.

For specific information, please contact the venue of choice.

Our staff will always do everything we can to make sure that every patron is comfortable. Our building is ADA compliant.

Marquee does not allow smoking inside but has a smoking patio. Each venue has its own smoking policies.

For more information, please contact the venue of choice.

In most cases, our shows are All-Ages or 13+ in which case you will not need your ID to get into the show. However, we recommend anyone attending to be responsible and safe. Also, babies/toddlers are not permitted, even at an All-Ages show. Children under the age of 10 must have earmuff ear protection. Some venues might have various age limits. Any patron entering venue must have a ticket (no exceptions).

For more information, please contact the venue of choice.

Most of our shows are All Ages, in which case you will not need your ID to get into the show.  On occasion when events are 16+, 18+ or 21+, proper State Of Arizona ID is required. No school ID’s will be allowed. Some venues are also 21+.

Feel free to email tracy@luckymanonline.com and she will review our safety/ security measures to ensure you feel comfortable. We realize only you can decide if going to a concert is appropriate for your child. You can always stop down and take a look around and see the Marquee Theatre for yourself during normal business hours, or even better, share the excitement of going to a concert with your child. We are an All-Ages venue and have very strict wristband policies and strictly enforce the legal drinking age.

For shows at other venues, email tracy@luckymanline.com and she can assist or put you in contact with the venue of choice.

Yes! All venues have full bars.

Our policy is that you are allowed to bring in small digital or disposable cameras. However, that may differ from the band’s policy and the band’s policy wins. Almost every band is ok with small digital cameras or point and shoots. Almost no band is ok with professional grade.  We do not allow video cameras, tablets, selfie sticks, or iPads to be brought into the venue.

For camera policies for other venues, please contact the venue of choice.

The bag policy for The Marquee limits patron bags to one (1) large clear bag – a one-gallon Ziploc style bag or a clear plastic, vinyl or PVC bag that does not exceed 12” x 6” x 12”. No purses, backpacks, clutches allowed.

Also, we do not have a coat check.

For bag policies for other venues, please contact the venue of choice.

You certainly can. Email tayler@luckymanonline.com for more information.

For rental information for other venues, please contact the venue of choice.

Yes we do, located in the lobby. Please note, the ATM machines do have a processing fee for cash advances.

For ATM information for other venues, please contact the venue of choice.

Yes, we serve pizza at most events. We also have a snack machine.

For food information for other venues, please contact the venue of choice.

The most affordable hotel near The Marquee Theatre would be the Holiday Inn on Scottsdale Road just south of Curry Road. Additional hotels are available in downtown Tempe (Marriott, Tempe Mission Palms, ViB etc.)

For hotel information near other venues, please contact the venue of choice or Google Maps.

Re-entry is not allowed. We will obviously make exceptions if a special situation occurs.

For re-entry polices for other venues, please contact the venue of choice.

Clothing is required, the style is up to you but no gang apparel.

For dress code information for other venues, please contact the venue of choice.

• Safety is our number one priority at our events. By entering the venue, you agree to allow venue security do a full body pat down, use metal detectors, have you empty your pockets, open their purses, bags, et. We want all patrons to have an enjoyable time at the Marquee Theatre…
  But, due to the extent that some of these items can be used as weapons, we cannot have them in the theatre.
• You would be surprised what some people try to bring in to shows…
• We do not allow any items / actions that could interfere with public safety. When you come to a show you are always given the option of returning such items to your car, but if you elect not to do so, we take the items and do not return them, no matter how much crap you give us.
• Also, we do not allow gum because of the amount of used gum that winds up on our floors, windows, walls.
• Also, we do not allow sharpies since our bathroom stalls get marked up routinely with obscene and or gang related language.
• We do not allow drugs for obvious reasons; this includes marijuana, wax pens, and marijuana paraphernalia; these items are in violation of Arizona Liquor Law Title IV.
• We also do not allow selfie sticks, outside food and drinks.

Marquee Theatre has a light rail stop about 100 yards to the northwest of the Marquee Theatre on Washington Street west of Mill Ave. There is also a bus stop on Mill Ave south of Washington Street. Also, on occasion, pedal taxis are on site at the conclusion of events.

For public transportation near other venues, please contact the venue of choice.

f you have any other question we have not listed, feel free to visit www.marqueetheatreaz.com or email tracy@luckymanonline.com or call the Marquee Theatre box office during normal business hours.